Privacy Policy
Last Updated: August 18, 2026
Welcome to The Voq(G. K. G. Impex). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Mobile/telephone number
Billing and shipping address
Information provided when placing an order or making an enquiry
Payment and transaction-related information
Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on the website
Website usage and interaction information
Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders and requests
Provide products and services
Communicate with you about your orders, enquiries, or account
Provide customer support
Process payments and transactions
Improve our website, products, and services
Personalize your experience
Send important service-related communications
Send promotional or marketing communications where permitted and where you have provided appropriate consent
Detect, prevent, and address fraud, security issues, or misuse
Comply with applicable laws and legal obligations
3. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and provide a better user experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Payment Information
If you make a purchase through our website, your payment may be processed by a third-party payment service provider.
We generally do not store complete debit card, credit card, UPI, or other sensitive payment credentials on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its privacy policy and security practices.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third parties where reasonably necessary to operate our website and provide our services, including:
Payment processors
Delivery and logistics providers
Website hosting and technology providers
Analytics and website service providers
Customer support providers
Professional advisers and service providers
Government authorities or law-enforcement agencies where required by law
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable law.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Raise a privacy-related complaint or grievance
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
9. Third-Party Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of those third parties.
We recommend reviewing the privacy policies of any third-party website or service you visit.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updated version will be posted on this page with a revised Last Updated date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
The Voq(G. K. G. Impex)
Email:lifebite30@gmail.com
Mobile: +91 95094 35025
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.
13. Consent
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, to the extent permitted by applicable law.
The Voq(G. K. G. Impex) reserves the right to modify this Privacy Policy at any time in accordance with applicable laws and regulations.
