Terms of Service
Last Updated: August 18, 2026
Welcome to The Voq (G. K. G. Impex). These Terms of Service govern your access to and use of our website, products, and services.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
1. Business Information
Business Name: The Voq (G. K. G. Impex)
Email:lifebite30@gmail.com
Mobile: +91 95094 35025
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not:
Violate any applicable law or regulation
Infringe the rights of The Voq (G. K. G. Impex) or any third party
Attempt to gain unauthorized access to our website, systems, or accounts
Introduce viruses, malware, or other harmful material
Interfere with the operation or security of the website
Use the website for fraudulent, abusive, or misleading purposes
We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been violated.
3. Products and Services
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.
However, product colors, appearance, packaging, dimensions, or other characteristics may vary slightly from images or descriptions due to screen settings, manufacturing variations, or other factors.
We reserve the right to:
Modify product information or specifications
Correct errors or inaccuracies
Change prices
Limit quantities available for purchase
Discontinue products
Refuse or cancel an order where reasonably necessary
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Receipt of an order does not necessarily mean that the order has been accepted. An order may be subject to verification, product availability, payment confirmation, and other checks.
We reserve the right to cancel or refuse an order where appropriate, including in cases of suspected fraud, pricing errors, incorrect product information, unavailable inventory, or other legitimate reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our refund and cancellation policy.
5. Prices and Payments
All prices displayed on the website are subject to change without prior notice.
Where applicable, taxes, delivery charges, and other fees may be displayed separately during checkout.
Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.
We are not responsible for errors, delays, or interruptions caused by third-party payment providers, although we will make reasonable efforts to assist with payment-related issues.
6. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe provided on the website or during checkout.
Delivery times may vary due to factors outside our reasonable control, including:
Courier or logistics delays
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other unforeseen circumstances
Customers are responsible for providing accurate delivery information.
Any specific shipping terms, delivery timelines, or charges displayed during checkout will apply to the relevant order.
7. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and order cancellations are subject to our applicable Return and Refund Policy.
Where a separate policy applies to a particular product or order, that policy will govern the relevant return, refund, replacement, or cancellation.
Customers should review the applicable policy before completing a purchase.
8. Intellectual Property
All content on our website, including but not limited to:
Logos and trademarks
Product images
Photographs
Graphics
Text
Website design
Page layouts
Product descriptions
Videos
Software and other materials
is owned by or licensed to The Voq (G. K. G. Impex), unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, transmit, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
9. User-Submitted Content
If you submit reviews, comments, photographs, feedback, testimonials, or other content to us, you represent that you have the necessary rights to submit that content.
By submitting such content, you grant us a non-exclusive, royalty-free right to use, reproduce, display, and publish the content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive, defamatory, or otherwise inappropriate.
10. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, delivery companies, social media platforms, or other external services.
We do not control third-party services and are not responsible for their content, availability, policies, or practices.
Your use of third-party services may be subject to the third party's own terms and policies.
11. Disclaimer
We provide our website and services on an "as available" basis, subject to applicable law.
While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:
The website will always be available or uninterrupted
All information will always be complete, accurate, or current
The website will be free from errors or technical issues
All products will always be available
Nothing in these Terms excludes any consumer rights or legal protections that cannot lawfully be excluded.
12. Limitation of Liability
To the maximum extent permitted by applicable law, The Voq (G. K. G. Impex) will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, except where such liability cannot legally be excluded.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Voq (G. K. G. Impex) and its representatives from claims, losses, liabilities, damages, costs, and expenses arising from:
Your violation of these Terms
Your unlawful use of the website
Your infringement of another person's rights
Information or content you submit to the website
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
15. Suspension or Termination
We may suspend, restrict, or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website.
Termination will not affect rights or obligations that arose before termination.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer protection and other mandatory laws, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts having jurisdiction over The Voq (G. K. G. Impex).
18. Contact Us
If you have questions about these Terms of Service, please contact us:
The Voq (G. K. G. Impex)
Email:lifebite30@gmail.com
Mobile: +91 95094 35025
By using our website, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.
