Refund and Cancellation Policy
Last Updated: August 18, 2026
Thank you for shopping with The Voq (G. K. G. Impex). This Refund and Cancellation Policy explains the rules applicable to order cancellations, returns, replacements, and refunds for purchases made through our website.
1. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order.
To request a cancellation, please contact us as soon as possible:
Email:lifebite30@gmail.com
Mobile: +91 95094 35025
Cancellation requests received after 24 hours may not be accepted if the order has already been processed, packed, dispatched, or shipped.
If an eligible cancellation is approved, the amount paid for the cancelled order will be refunded through the applicable payment method, subject to any legally permitted deductions.
2. Return Period
Customers may request a return within 5 days from the date of delivery of the product.
The return request must be submitted within this 5-day period. Requests received after 5 days from delivery may not be accepted, except where required by applicable law.
3. Eligibility for Return
To be eligible for a return, the product should generally:
Be unused and in its original condition
Be returned with its original packaging, tags, labels, accessories, and other included items
Not be damaged due to customer misuse, negligence, or improper handling
Be accompanied by the order details or proof of purchase
Certain products may be non-returnable due to their nature, hygiene requirements, customization, or applicable law. Any such exclusions will be communicated on the product page or at the time of purchase.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.
We may request photographs, videos, or other information to verify the issue.
After verification, we may offer an appropriate remedy, which may include:
Replacement
Return and refund
Repair, where applicable
Another remedy required under applicable law
5. Return Process
To request a return, contact us using the details below within 5 days of delivery.
Please provide:
Order number
Name of the customer
Contact details
Reason for return
Photographs or videos, where relevant
Any other information reasonably required to process the request
We will review the request and provide return instructions where the return is approved.
Do not send products back to us without first contacting us and receiving return instructions.
6. Refunds
Once a returned product is received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be processed to the original payment method or through another appropriate method.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
7. Shipping Charges
Where a return is due to a defective, damaged, incorrect, or otherwise qualifying product issue attributable to us, applicable return shipping costs may be handled by us in accordance with the circumstances and applicable law.
For other returns, shipping and related charges may be the customer's responsibility unless otherwise stated on the website or required by applicable law.
8. Failed or Rejected Deliveries
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, repeatedly refused delivery, or was unavailable to receive the order, additional shipping or handling charges may apply where legally permitted.
Any refund in such circumstances will be subject to the applicable order and shipping terms.
9. Exchange or Replacement
Where a replacement or exchange is approved, availability will depend on stock.
If the requested product is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law.
10. Refund Delays
If you have been informed that a refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.
If the refund remains unresolved, contact us so that we can assist in checking the transaction.
11. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes in our business, products, services, or applicable laws.
Any updated version will be posted on this page with a revised Last Updated date.
12. Contact Us
For cancellation, return, replacement, or refund requests, please contact:
The Voq (G. K. G. Impex)
Email:lifebite30@gmail.com
Mobile: +91 95094 35025
Cancellation: Within 24 hours of placing the order
Return request: Within 5 days of delivery
All cancellations, returns, and refunds are subject to applicable law and the specific terms communicated for the relevant product or order.
